DrayGo AI
AI Products /
AI Chat Assistant

An assistant that knows every container, rate and job

Draygo AI Chat answers shippers, carriers, brokers and drivers instantly — on web, mobile, WhatsApp and SMS. It is grounded in your real jobs, quotes, bids and tracking, and it can act: send a quote, accept a bid, book an appointment, open a claim.

How to use it Where to find it
68%
of questions resolved without a human
< 3s
average answer time
24/7
on web, app & WhatsApp

The difference

Talk to your operation like you talk to your best dispatcher

Without AI

  • “Where is my container?” calls interrupt dispatch all day
  • Answers depend on who picks up the phone
  • After-hours questions wait until morning

With AI Chat Assistant

  • Instant answers grounded in live tracking and job data
  • Rich cards: quotes, ETAs, bids, invoices — with one-tap actions
  • 24/7 in every channel, with smooth hand-off to your support team

How to use it

AI Chat Assistant in 4 steps

  1. 01

    Ask in plain language

    Type or speak — English, Spanish and more.

  2. 02

    AI checks your data

    It calls Draygo tools: quote calculator, tracking, bids, terminals, help center.

  3. 03

    Get an answer with actions

    A quote card you can send, an ETA you can share, a bid you can accept.

  4. 04

    Confirm before it acts

    Anything that sends, books or pays asks for your confirmation.

Capabilities

What makes it different

Grounded answers

Uses your live jobs, rates and containers — never guesses a number.

Takes actions

Send quotes, accept bids, book slots, open cargo claims, notify parties.

Omnichannel

Web widget, Draygo mobile apps, WhatsApp and SMS — plus masked calls to drivers.

Role-aware

Shippers see their shipments, carriers their loads, drivers their next stop.

Help-center trained

Explains per diem, demurrage, chassis splits, credits and your own policies.

Smart hand-off

Escalates to the Support Center with a summary and suggested reply.

Use cases

Who uses it, and how

Shippers

“Which of my containers are at risk of demurrage this week?”

Drivers

“What’s my next pickup and how long is the Maher gate line?”

Support teams

Resolve routine tracking, credits and billing questions without a ticket.

Where to find it

Draygo modules it works in

Open any of these modules in your Draygo account to use AI Chat Assistant. Every action it takes shows up there.

Support CenterHelp CenterChat & CallsJobsTrackingQuotesBids

Works even better with

Connect it to other AI products

AI Instant Quote

Paste an email or type a lane. Distance, fuel surcharge, tolls, county & region charges, chassis, layover and accessorials priced in seconds.

Learn more

AI Container Booking & Appointments

Upload a delivery order. AI reads it, checks holds and eligibility, picks the best terminal slot, ranks carriers and books — you approve.

Learn more

AI Smart Tracking

Predicted ETAs beyond carrier estimates, geofence arrivals, detention clocks, hold detection and alerts before charges hit.

Learn more

Use AI Chat Assistant in your Draygo account

Sign in to DrayGo and open any of these modules — the AI features are right there, working on your own lanes, terminals and documents.

Go to DrayGo Explore AI products